Shipping policy

Shipping

Each Maison & Patina piece is carefully packed and prepared for its journey to you.

Processing Times

Orders are typically processed and shipped within 3–5 business days. Because many of our pieces are vintage, one-of-a-kind, and require special care when packing, some items may take a little longer to prepare for shipment.

Once your order has shipped, you will receive tracking information by email.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

At this time, Maison & Patina ships within the contiguous United States.

Vintage, Fragile & Oversized Items

Some vintage pieces may be especially fragile, heavy, or oversized and may require special shipping or delivery arrangements. When applicable, this will be noted in the product description.

For items that cannot be shipped using standard carriers, please contact us before purchasing to discuss available delivery or pickup options.

Shipping Damage

We take great care in packing each order. If your item arrives damaged during transit, please contact us within 48 hours of delivery.

Please include photographs of:

  • The damaged item

  • The shipping box and exterior packaging

  • The interior packaging

  • The shipping label

Please keep the item and all original packaging until the claim has been resolved, as the shipping carrier may require them as part of the claims process.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first for assistance. If you still need help locating your order, please contact us and we will do our best to assist.

Please Note

Maison & Patina is not responsible for delays caused by shipping carriers, weather, or other circumstances outside of our control.

Questions about shipping a particular piece? Please contact us before purchasing. We're happy to help.